Customers today are more self-sufficient when it comes to resolving customer service and support issues. Help desk support, such as a support center or a self-service portal, has enabled customers to resolve support issues on their own time rather than contacting a company directly.
In fact, the majority of customers prefer self-service support to contacting a company by phone or email. Investing in help desk support can be a daunting task for any business, particularly for fast-growing businesses with limited time and resources. However, there are help desk support technologies such as inwinteck that benefit both customers and businesses.
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